Contact Us

We are happy to help with any questions you may have about our products, your order, shipping, returns, or payments. Please review the information below for the best way to reach our team.

Email Support

The best way to reach us is by email at support@alenza.shop. Please include your order number, if applicable, so we can assist you as quickly as possible. All email inquiries are answered within 24 hours.

Chat Support

We also offer live chat support directly on our website, available 24 hours a day, 7 days a week. Look for the chat icon on any page of our site to start a conversation with our team.

Business Hours

Our email support team is available Monday through Friday, from 9:00 AM to 5:00 PM (GMT-05:00). Messages received outside these hours will be answered on the next business day, within 24 hours of being received.

What You Can Contact Us About

Our support team can help with questions about placing an order, order status and tracking, shipping timeframes, returns and refunds, payment methods, and general product information. If you are unsure who to contact for a specific issue, simply email us and we will direct your inquiry to the right place.

Before You Contact Us

To help us assist you faster, please have your order number ready when reaching out about an existing order. For questions about our policies, you may also find helpful information on our Shipping Policy, Return and Refund Policy, and FAQs pages.

Contact Information

Business Name: ALENZA

Business Mail: support@alenza.shop

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT-05:00)

Chat Support: 24/7

Business Address: 1303 Solook Dr, Parlin, New Jersey 08859, United States