Terms of service

These Terms of Service ("Terms") govern your use of the ALENZA website and your purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our website.

About Our Business

ALENZA is an online retail store based in the United States, offering handbags for everyday use. We sell our products directly to customers through our website.

Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe on the rights of, or restrict or inhibit the use of, this website by any third party. You may not use our website to transmit any harmful, unlawful, or fraudulent content, or to attempt to gain unauthorized access to any part of our website or systems.

Products and Pricing

We make every effort to display our products and describe them as accurately as possible, including materials, dimensions, and features. Prices for our products are listed in US Dollars and are subject to change without notice. We reserve the right to correct any pricing or product description errors, and to cancel any order affected by such an error, in which case you will be notified and fully refunded.

Orders and Payment

When you place an order through our website, you are making an offer to purchase the selected products. All orders are subject to acceptance and availability. We accept the payment methods listed on our Payment Policy page. By providing payment information, you confirm that you are authorized to use the payment method submitted.

Shipping and Delivery

Shipping timeframes and costs are outlined in our Shipping Policy. While we aim to meet the delivery estimates provided, actual delivery times may vary due to factors outside of our control, such as carrier delays.

Returns and Refunds

Our return and refund process is outlined in our Return & Refund Policy. By placing an order with us, you agree to the terms described in that policy.

Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of ALENZA or our licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use any content from our website without our prior written permission.

Accuracy of Information

We work to ensure that the information on our website, including product descriptions, pricing, and policies, is accurate and up to date. However, we do not guarantee that all information on our website is completely free of errors at all times. If you believe any information on our website is inaccurate, please contact us so we can review and correct it.

Limitation of Liability

To the fullest extent permitted by law, ALENZA is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products, except where such liability cannot be excluded under applicable law. Nothing in these Terms limits any rights you may have as a consumer under applicable law.

Third-Party Links

Our website may contain links to third-party websites that are not owned or controlled by ALENZA. We are not responsible for the content, policies, or practices of any third-party websites linked from our site.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page, and continued use of our website after changes are posted constitutes your acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict of law principles.

Contact Us About These Terms

If you have any questions about these Terms of Service, please contact us by email, and our team will respond within 24 hours.

Contact Information

Business Name: ALENZA

Business Mail: support@alenza.shop

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT-05:00)

Chat Support: 24/7

Business Address: 1303 Solook Dr, Parlin, New Jersey 08859, United States