Refund policy

We want you to be satisfied with your purchase from ALENZA. This policy explains how returns and refunds work, so you know exactly what to expect if you need to send an item back.

Return Window

You may request a return within 30 days of the date your order is delivered. Requests submitted after this 30 day window cannot be accepted.

How to Start a Return

To start a return, please contact us by email at support@alenza.shop with your order number and the reason for your return. Our team will review your request and respond within 24 hours with instructions on how to proceed.

Return Approval

Once we receive your return request, we will review the details and confirm whether your return is approved. Please wait for this confirmation before sending any item back to us, so we can provide you with the correct instructions.

Condition of Returned Items

Items must be returned in the same condition in which they were received, unused and with all original tags and packaging, unless the item arrived damaged, defective, or incorrect. If you are returning an item due to a damage, defect, or error on our part, please include photos of the item when you contact us so we can process your request as quickly as possible.

Return Shipping Costs

Customers are not responsible for return shipping charges. There are no fees to send an item back once your return has been approved by our team.

Refund Processing Time

Once your return is approved, your refund will be processed within 7 business days. Refunds are issued to the original payment method used at checkout. Depending on your bank or card issuer, it may take additional time for the refunded amount to appear in your account after it has been processed.

Non-Returnable Situations

Items that show signs of use, damage caused after delivery, or missing original packaging may not be eligible for a full refund. If this applies to your return, our team will contact you to explain the details before any decision is finalized.

Order Cancellations

If you would like to cancel an order, please contact us as soon as possible after placing it. We can only cancel orders that have not yet been processed for shipping. Once an order has shipped, it can no longer be cancelled, and you will need to follow our standard return process instead.

Incorrect or Damaged Items

If you receive an item that is incorrect, damaged, or defective, please contact us within a reasonable time after delivery with your order number and photos of the item. We will work with you to resolve the issue promptly, and you will not be responsible for any additional shipping costs in this situation.

Questions About Your Return

If you have any questions about a return or refund, please contact us by email, and our team will respond within 24 hours.

Contact Information

Business Name: ALENZA

Business Mail: support@alenza.shop

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT-05:00)

Chat Support: 24/7

Business Address: 1303 Solook Dr, Parlin, New Jersey 08859, United States