Shipping policy

This Shipping Policy explains how we process and deliver orders placed on ALENZA. We aim to keep our shipping process simple, transparent, and free of hidden costs.

Shipping Cost

We offer free shipping on all orders. There are no shipping fees or hidden taxes added at checkout. The price you see at checkout is the total amount you will be charged.

Order Handling Time

Once your order is placed, our team prepares it for shipment within 1 to 2 business days. This handling time covers order verification, packing, and getting your order ready to be handed to the shipping carrier.

Transit Time

After your order has been handed to the shipping carrier, transit time typically takes 4 to 6 business days, depending on your location.

Total Delivery Time

Combining handling time and transit time, orders are delivered within 5 to 8 business days from the date the order is placed. Delivery times may vary slightly depending on your location and other factors outside of our control, such as carrier delays.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to follow your order's progress, or you can check your order status at any time using the Track Your Order page on our website.

Shipping Address

Please make sure the shipping address you provide at checkout is complete and accurate. We are not responsible for delays or delivery issues caused by an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address after placing your order, please contact us as soon as possible so we can attempt to correct it before your order ships.

Delayed or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us by email with your order number so we can look into the status of your shipment. In the event a package is lost or missing during transit, we will work with you to find a resolution.

Damaged Packages

If your order arrives damaged, please contact us within a reasonable time after delivery with your order number and photos of the damaged item and packaging. We will review your request and work with you toward a resolution at no additional cost to you.

Questions About Shipping

If you have any questions about your shipment or our shipping process, please contact us by email, and our team will respond within 24 hours.

Contact Information

Business Name: ALENZA

Business Mail: support@alenza.shop

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT-05:00)

Chat Support: 24/7

Business Address: 1303 Solook Dr, Parlin, New Jersey 08859, United States