Privacy policy
Last updated: July 15, 2026
This Privacy Policy explains how ALENZA ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase on our website. By using our website, you agree to the practices described in this policy.
Information We Collect
When you visit our website or place an order, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment details. We also automatically collect certain information about your device and browsing activity, including your IP address, browser type, pages visited, and the time and date of your visit. This information helps us operate our website and improve your shopping experience.
How We Use Your Information
We use the information we collect to process and fulfill your orders, communicate with you about your purchase, provide customer support, respond to inquiries, send order confirmations and shipping updates, and improve our website and product offerings. If you have subscribed to our email list, we may also use your email address to send you updates about our store, provided you have given your consent to receive such communications. You may unsubscribe from marketing emails at any time.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to remember your preferences, keep items in your shopping cart, and understand how visitors use our site. Cookies allow us to improve website performance and provide a better browsing experience. You can choose to disable cookies through your browser settings, though this may affect certain features of our website.
Payment Information
All payments made on our website are processed through secure, third-party payment processors. We do not store your full credit card details on our servers. Our payment processors handle your payment information in accordance with their own privacy and security practices.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with trusted service providers who help us operate our business, such as payment processors, shipping carriers, and email service providers. These third parties are only given access to the information necessary to perform their services and are required to keep your information confidential. We may also disclose information if required to do so by law or in response to a valid legal request.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we work to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to process your orders, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to the information we hold about you, request corrections to inaccurate information, request deletion of your information, and opt out of marketing communications at any time. If you would like to exercise any of these rights, please contact us by email and we will respond to your request within a reasonable timeframe.
Children's Privacy
Our website is not directed at children, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page, and we encourage you to review this policy periodically.
Contact Us About Privacy
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us by email, and our team will respond within 24 hours.
Contact Information
Business Name: ALENZA
Business Mail: support@alenza.shop
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT-05:00)
Chat Support: 24/7
Business Address: 1303 Solook Dr, Parlin, New Jersey 08859, United States