You can place an order directly on our website by adding an item to your cart and completing checkout. Once your order is placed, you will receive a confirmation email with your order details.

If you need to change or cancel your order, please contact us by email as soon as possible. We are able to make changes only if the order has not yet been processed for shipping. Once an order has shipped, it cannot be changed or cancelled.

You will receive an order confirmation email once your payment has been processed successfully. If you do not receive this email, please check your spam folder or contact our support team to confirm your order status.

Yes, shipping is free on all orders. There are no hidden shipping fees or hidden taxes added at checkout.

Once your order is placed, our team prepares it for shipment within 1 to 2 business days. This handling time covers order verification and packing before your order is handed to the shipping carrier.

After your order has been handed to the shipping carrier, transit time typically takes 4 to 6 business days, depending on your location.

Combining handling time and transit time, orders are typically delivered within 5 to 8 business days from the date the order is placed.

Please refer to our Shipping Policy page for full details on the areas we currently ship to. If you have a specific question about shipping to your location, please contact us by email.

Once your order has shipped, you will receive a tracking number by email. You can also track your order at any time using the Track Your Order page on our website.

We accept returns within 30 days of the delivery date. To start a return, please contact us by email. Once your return request is approved, we will provide instructions on how to proceed.

No, customers are not responsible for return shipping charges. There are no fees to send an item back once your return has been approved.

Once your return is approved, your refund will be processed within 7 business days.

To start a return, please contact us by email with your order number and the reason for your return. Our team will review your request and respond within 24 hours with the next steps.

We accept Visa, Mastercard, American Express, Diners Club, and Discover, along with Shop Pay, Apple Pay, Google Pay, and PayPal Wallet.

Yes, all payments are processed through secure, encrypted payment gateways. We do not store your full card details on our servers.

No, the total shown at checkout is the full amount you will be charged. We do not add any hidden fees or hidden taxes to your order.

Yes, we describe our products as accurately as possible, including materials, dimensions, and features, so you can make an informed decision before purchasing.

If an item you receive does not match its product description, please contact us by email with your order number and photos of the item. We will review your request and work with you toward a resolution.

You can reach us by email at support@alenza.shop, or through our 24/7 chat support available on our website. All email inquiries are answered within 24 hours.

Our email support hours are Monday through Friday, 9:00 AM to 5:00 PM (GMT-05:00). Chat support is available 24/7.