Payment Policy

This Payment Policy explains the payment methods accepted on ALENZA and how payments are processed. We aim to keep our checkout process clear and transparent, with no hidden fees or hidden taxes added to any order.

Accepted Payment Methods

We accept the following payment methods on our website: Visa, Mastercard, American Express, Diners Club, and Discover. We also support Shop Pay, Apple Pay, Google Pay, and PayPal Wallet for customers who prefer to check out using a digital wallet.

Payment Security

All payments made on our website are processed through secure, encrypted payment gateways. We do not store your full card details on our servers. Payment information is handled directly by our payment processing partners, who follow industry standard security practices to protect your data.

Currency and Pricing

All prices listed on our website are shown in US Dollars (USD) unless stated otherwise. The total price displayed at checkout reflects the full amount that will be charged to your payment method, including the cost of your order. Shipping is free, and there are no hidden taxes or additional charges added at checkout.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with your order details. If you do not receive this email within a reasonable time, please check your spam folder or contact us directly so we can confirm your order status.

Failed or Declined Payments

If a payment is declined or fails to process, your order will not be placed, and no charge will be made to your payment method. This can happen due to insufficient funds, incorrect card details, or restrictions set by your bank or card issuer. If you experience a payment issue, please contact your bank first, and reach out to our support team if the issue continues.

Billing Information

Customers are responsible for providing accurate billing information at checkout. We are not responsible for delays or issues caused by incorrect billing details submitted by the customer.

Questions About Payments

If you have any questions about a payment, a charge on your account, or an available payment method, please contact us by email, and our team will respond within 24 hours.

Contact Information

Business Name: ALENZA

Business Mail: support@alenza.shop

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT-05:00)

Chat Support: 24/7

Business Address: 1303 Solook Dr, Parlin, New Jersey 08859, United States